Rileydesk/Boutique hotels

AI front desk for boutique hotels — never miss a direct booking again.

Casey picks up in 2 rings, captures the reservation, and sends a secure payment link. Direct bookings are the highest-margin channel — protect them.

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·Anchor: The Hawthorn Inn, Asheville, NC

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Boutique hotels · The Hawthorn Inn

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Casey runs the full call flow — qualification, transfer logic, closing — exactly as it would for a real client.

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The leak

1Direct bookings are the highest-margin channel — and the easiest to lose to OTAs

2Front desk is staffed but distracted — checking in a guest = missed call

3After-hours calls go to voicemail and never call back

How Casey runs the call

Inbound to booked, in under 5 minutes.

1Greets the caller with the property name

2Captures dates, room type, special requests, loyalty tier

3Reads back details + sends Stripe payment link by SMS / email

4Routes ADA, group bookings, billing disputes to the front desk

Guardrails

What Caseywon't do.

✓Never collects card numbers on the call
✓Never quotes sold-out rates as available
✓ADA + accessibility requests transfer to staff

ROI for the anchor practice

The math, with no hype.

~$444

Avg booking LTV

~$8,000

Lost revenue / mo (28-rm)

50%

AI capture rate

~$2,600

Net gain on Standard

Numbers are conservative averages from the boutique hotels bundle in our playbook — anchored on industry miss-rate data and the real LTV of the anchor business above. Your numbers will vary; we'll re-run them on the discovery call.

Sample outreach · cold email

Subject: 2-min idea for {{hotelName}}'s after-hours bookings

“When someone calls {{hotelName}} after the front desk closes — or while staff are checking in a guest — what happens? We've built an AI front-desk assistant that picks up in 2 rings, takes the booking, and sends a secure payment link.”

Verbatim from our playbook · sent over LinkedIn or email.

Activation